unyu Terms of Use

We at unyu operate an online gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms set out the conditions under which you access our platform, open an account, deposit and withdraw funds, and participate in our games and markets.

Our services include football and esports betting markets, live-dealer casino tables, slot games, and account management tools. We support deposits and withdrawals through Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. All transactions are subject to verification and review processes designed to protect your account and comply with applicable regulations.

By accessing unyu, you agree to these terms. If you do not agree, you should not use our platform. We reserve the right to update these terms at any time; continued use of unyu after changes constitutes your acceptance of the updated terms.

Account opening and eligibility

To open an account on unyu, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming or sportsbook services. We require you to provide accurate personal information including your full name, date of birth, and a valid Indonesian identity document number (KTP, SIM, or Paspor). We verify this information against government records to confirm your identity and prevent fraudulent account creation.

You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized account access if you have failed to protect your password or have shared your login credentials with others.

We reserve the right to suspend or close your account if we detect fraudulent activity, violation of these terms, or use of unyu in a jurisdiction where our services are prohibited. If we close your account, we will return any remaining balance to your original deposit method within one business day, subject to any outstanding disputes or regulatory holds.

Deposits, withdrawals, and account balance

We accept deposits through eight payment methods: the e-wallets DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, plus bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. E-wallet deposits typically credit within seconds; bank transfers settle within one business day during banking hours. We do not charge deposit fees, though your bank or e-wallet provider may apply a small transfer fee.

Your account balance reflects all deposits, withdrawals, and settled bets or game outcomes. We update your balance in real time as transactions are processed. Withdrawals are subject to a review window to verify account activity and prevent fraud. This review typically takes one business day. We do not process withdrawals on weekends or public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi; off-hours requests queue and process the next business day.

Deposit methods

Eight options: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment (e-wallets); online payment, e-wallet, mobile banking, local payment (bank VAs).

Settlement speed

E-wallets settle instantly; bank VAs settle within one business day during banking hours.

Withdrawal review

Standard review takes one business day; complex cases may extend longer. No weekend or holiday processing.

We route all withdrawals back to your original deposit method. If you deposited via online payment, your withdrawal returns to e-wallet; if you used a mobile banking virtual account, we send funds back to that account. This routing ensures we can verify the destination and maintain a clear audit trail. If your payment method has changed since your deposit, contact our support team before requesting a withdrawal.

Games, markets, and settlement

We offer multiple game categories on unyu: football and esports betting markets, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game or market has its own rules, which are displayed in the game information or market description before you place a bet or wager.

Betting and gaming outcomes are settled based on official results published by tournament organizers, league administrators, or our game servers. We do not settle on media reports, social media announcements, or unofficial sources. If a match is postponed or cancelled, we void all bets and return stakes to your account. If a match is replayed, we settle the original bets on the original result unless the tournament explicitly designates the replay as a separate fixture.

We do not offer fixed bonus amounts or guaranteed payouts. Any promotional offers are subject to terms and conditions displayed at the time of the promotion. We reserve the right to modify, suspend, or cancel any game, market, or promotion at any time.

Account security and data protection

We implement multi-layer security to protect your account and personal information. Your identity verification data (name, date of birth, ID number) is encrypted at rest and accessible only to our compliance and fraud teams. We do not share this information with third parties except as required by law or payment regulations.

We offer optional two-factor authentication (2FA) via SMS or email. If you enable 2FA, any withdrawal request triggers a one-time code that you must enter to confirm. We recommend enabling 2FA if you maintain a large account balance or play regularly. If you suspect unauthorized account activity, contact our support team immediately. We can force a password reset, lock your account pending investigation, or escalate to our fraud team.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Dispute resolution and support

If you have a dispute regarding a bet settlement, a deposit or withdrawal, or any other account matter, contact our support team via the help section in your account. We respond to inquiries in English and Indonesian within one business day. We investigate each dispute thoroughly and provide a detailed explanation of our findings.

If you believe we have made an error in settling a bet or processing a transaction, we will review the relevant records and correct any mistakes. If we find that a deposit was deducted from your payment method but did not credit to your unyu account, we will file a chargeback with the payment provider or manually credit your account if the payment reached us. If a withdrawal was processed but did not arrive at your bank account, we will investigate and potentially reissue the transfer.

Jurisdiction and service availability

We at unyu do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited by local law. Users are responsible for verifying that access and use of unyu comply with their own jurisdiction's law. We do not provide legal advice regarding the legality of our services in any specific location.

Our platform is accessible from multiple regions, but availability and permitted game types may vary by jurisdiction. If you access unyu from a jurisdiction where our services are not permitted, we reserve the right to suspend or close your account without notice. Any remaining balance will be returned to your original deposit method within one business day, subject to any outstanding disputes or regulatory holds.

Limitation of liability

We at unyu provide our platform and services on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of unyu, including loss of profits, loss of data, or business interruption.

Our total liability to you for any claim arising from these terms or your use of unyu is limited to the amount of your account balance at the time the claim arises. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Changes to terms and account termination

We reserve the right to modify these terms at any time. We will notify you of material changes via email or by posting an updated version on our website. Continued use of unyu after changes constitutes your acceptance of the updated terms. If you do not agree to the changes, you should close your account and request a withdrawal of your balance.

We may terminate your account and suspend your access to unyu if you violate these terms, engage in fraudulent activity, or use unyu in a jurisdiction where our services are prohibited. Upon termination, we will return any remaining balance to your original deposit method within one business day, subject to any outstanding disputes or regulatory holds.

Contact and support

If you have questions about these terms or need assistance with your unyu account, contact our support team via the help section in your account. We offer assistance in English and Indonesian. We aim to respond to all inquiries within one business day. For urgent matters, you can also reach out through our in-app messaging system.

These terms are effective as of the date you first access unyu and remain in effect until terminated by you or us. By continuing to use unyu, you acknowledge that you have read, understood, and agree to be bound by these terms.